Terms & Conditions
Overview
Heavenly Oasis provide a range of products and services, both through our physical stores, and our online presence.
Transacting Entities
When making a transaction through our online store, the ensuing financial transaction is between the user and Heavenly Oasis PTY LTD (ABN: 14095 190677), a private company limited by guarantee in Australia. Please contact our Australian office if you require further information.
Disclaimer
Information on this site is provided for informational purposes only. You should read all product information carefully before purchasing. If you visit or shop on this site you accept these terms and conditions. If you are under the age of 18 you may not use this site, unless under the supervision of a parent or guardian.
While HEAVENLY OASIS strives to maintain the highest standards in our site content and description, all information, products and features on this site are subject to change without warning.
Orders, Deliveries & Freight
We aim to process your order within 2-5 business days of receiving your order. Please refer to the detailed product description for delivery information and approximate length of time until your order is due to arrive.
We will send you an email when your order is processed and your card debited or if there are any changes to your order that we wish to keep you informed of, in which case we will await your authorization before processing the order. We cannot accept responsibility of any orders that are received for products that have become unavailable for any reason. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Cancellations for orders are only accepted prior to shipping.
Orders inside Australia are couriered and require a signature on delivery.
International orders are sent by air-freight.
Privacy
We will value your privacy. HEAVENLY OASIS is dedicated to keeping all personal information secure. All reasonable measures will be taken to ensure physical security, computer and network security, communications security and personnel security is properly managed and maintained. We reserve the right to retain personal information for our data base unless specifically requested not to. We will NOT sell or exchange your personal information. We will NOT release personal information about you to anyone else.
Purchases & Pricing Policy
While HEAVENLY OASIS strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information, HEAVENLY OASIS have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, HEAVENLY OASIS may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We aim to keep our prices stable but please be aware that costs of freight, delivery, insurance and various expenses may be beyond our control and therefore are subject to change.
Refund Policy
In the rare event that wrong products are received, the correct products will be reshipped, and charges for the product value corrected, only if the received products are returned in an unopened, resalable condition.
While HEAVENLY OASIS uses quality packaging and delivery services, we are not responsible for damage in transit that is deemed, at our discretion, to be beyond our control.
Copyright & Trademarks
The content of this site is owned by HEAVENLY OASIS and protected under the Copyright Act of 1968. No part of this website may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed for any commercial purpose whatsoever without HEAVENLY OASIS's prior written permission unless expressly permitted under the Act. All names, logos and trademarks are property of HEAVENLY OASIS or the third parties who have contributed to this site. Nothing on the site should be interpreted as granting any rights to use or distribute any names, logos or trademarks, without the express written agreement of HEAVENLY OASIS or the relevant contributor.
Liability & Warranty Disclaimer
To the fullest extent permitted by the law, HEAVENLY OASIS disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this site, relying on any detail contained on the site or omitted from this site. You agree not to carry on any activity in relation to the HEAVENLY OASIS website which might involve HEAVENLY OASIS in liability, if you do engage in such activity you agree to grant HEAVENLY OASIS an unlimited indemnity with respect to your conduct. The HEAVENLY OASIS website and all information found on it is provided on an 'as is' basis without the provision of warranties of any kind. HEAVENLY OASIS, to the fullest extent permitted by the law, disclaims all warranties. Availability of products is subject to change without further notice and we cannot be held responsible for the non availability of ordered products
